Privacy policy

Privacy policy for Terry's Steam Cleaning

Overview and legislation

In providing our services, we collect personal information about you, including sensitive information. Please note we treat all information provided to us in confidence and will take all reasonable steps to ensure non-disclosure to anyone other than for the purpose of fulfilling your instructions.

We treat all client information in accordance with the provisions of the Privacy Act 1988. Additionally, we are bound by, and committed to supporting, the National Privacy Principles (NPPs) as set out in the Privacy Amendment (Enhancing Privacy Protection) Act 2012, and the Privacy Regulation 2013.

Our detailed privacy policy can be viewed on our website www.terryssteamcleaning.com.au.

What personal information we collect about you

In the course of our activities, we collect and hold personal information about you. Your personal information is collected for the purpose of providing you with the service(s) you have requested. The nature of personal information we collect from you will depend on what you have provided us with. Generally, the type of personal information we collect includes your name, your mailing address, telephone number, e-mail address, and payment details.

We collect most personal information about you directly from you. We will only collect personal information from you that is necessary for one or more of our functions and activities. We will only collect personal information from you by lawful and fair means, such as when you contact us for our services.

At or before the time we collect personal information from you, we will take reasonable steps to inform you who we are and how to contact us, why we are collecting that personal information, your ability to access the information, who else we might disclose that personal information to, any laws requiring the information to be collected, and what will happen if you do not provide personal information to us.

Wherever it is lawful and practicable, we will give you the option of not identifying yourself or not providing personal information when dealing with us. However, failure to provide full and complete information we request may mean that we are unable to provide you with the services you have requested completely and properly.

Once we hold your personal information, we will take reasonable steps to keep it accurate, complete, and up-to-date.

Sensitive personal information

Taking into account that Terry's Steam Cleaning provides cleaning services, we may request sensitive information such as payment details from you. We may also ask for sensitive information where it is required by law. In either case, we may collect personal information incidentally. By providing us with unsolicited sensitive personal information incidentally, you consent to us using the information subject to applicable laws. Collecting this information allows us to effectively provide our clients with the services requested.

How do we use personal information and who do we disclose it to

We will use the information you provided for the purpose of providing you with the service(s) you have requested. Your personal information will be used for the purposes for which it was collected, except where you consent to us using that personal information for another purpose:

• Where the other purpose is related to the main purpose and you would reasonably expect us to use the personal information for that other purpose, or
• Where it is permitted or required by law, or we reasonably believe it is necessary on health and public safety grounds to use the personal information for another purpose.

We will not disclose your personal information unless the disclosure:

• Is required, or allowed under law, or in connection with legal proceedings;
• Has your consent (express or implied); or
• Is to organizations with whom we have a business relationship and who are bound by strict confidentiality. For example, those authorized by us to provide limited general credit, administrative, and other services on behalf of us. We will only provide these organizations with the information they need to deliver the service. You agree that not all recipients of your personal information may have privacy policies equivalent to Terry's Steam Cleaning's and you consent to the disclosure of your personal information for those purposes.

Your personal information may be disclosed to:

• Marketing companies that partner with us for the dissemination of newsletters or other marketing or promotional material.
• Other areas within Terry's Steam Cleaning and any related parties with whom we have an interest, who provide services.
• Anyone authorized by you, as specified by law or the contract.

Generally, we require that organizations outside Terry's Steam Cleaning who handle or obtain personal information as service providers to Terry's Steam Cleaning acknowledge the confidentiality of this information, undertake to respect any individual’s right to privacy and comply with the National Privacy Principles and this policy.

From time to time, we may also use your contact details for marketing communications activities. We respect your choice to opt out of these activities. Should you decide you do not wish to receive marketing or promotional material from us at any time, please let us know by calling us on (07) 3878 6000 or write to us at 16 Tucker Street, Chapel Hill QLD 4069.

When will we share your personal information with outside parties

We will disclose your personal information to third parties when the disclosure:

• Is required, or allowed under law, or in connection with legal proceedings;
• Has your consent (express or implied); or
• Is to organizations with whom we have a business relationship who are bound by strict confidentiality. For example, those authorized by us to provide credit, administrative, and other services on behalf of us. We will only provide these organizations with the information they need to deliver the service. You agree that not all recipients of your personal information may have privacy policies equivalent to ours and you consent to the disclosure of your personal information for those purposes.

Access to your personal information

You can request us to provide you with access to personal information we hold about you. We may allow an inspection of your personal information in person, or provide copies or a summary of relevant documents, depending on what is the most appropriate in the circumstances. Any charge we make for providing access will be reasonable and will not apply to lodging a request for access.

Your request to access your personal information will be dealt with in a reasonable time. Note that we need not provide access to personal information if a request is frivolous, or where to provide access would pose a threat to health or public safety, unreasonable interference with another person’s privacy, or be a breach of the law. If we refuse access, we will provide you with reasons for doing so.

Accuracy

To enable us to keep our records properly, please notify us if you believe that any information we hold about you is inaccurate, incomplete, or out of date and we will take reasonable steps to ensure that it is corrected. You can notify us by calling us on (07) 3878 6000 or write to us at 16 Tucker Street, Chapel Hill QLD 4069 and we will take reasonable steps to ensure that it is corrected.

Use of cookies and storage of information obtained by our website

Like most websites, our website uses cookies to improve functionality. When you visit our website, details about your visit, such as time and date, pages accessed, duration of visit, and type of browser may be recorded. This information is collected for statistical purposes and may identify you individually.

Most internet browsers are set up to accept cookies. If you do not wish to receive cookies, you can change the settings of your browser to refuse all cookies or to notify you each time a cookie is sent to your computer, giving you the choice of whether to accept it or not.

This is used by Terry's Steam Cleaning to determine reports on the type of users of our services and website.

Our security procedures

Terry's Steam Cleaning takes your privacy and the privacy of its affiliates and their clients very seriously. We will take reasonable steps to protect any personal information you provide to us from misuse, loss, or unauthorized access, modification, and disclosure. We will also de-identify and destroy the personal information we hold about you once our legal obligations cease. Our security procedures are reviewed from time to time and we update them when relevant.

Identifiers

We will not adopt any of your personal information as our own or for our own gain.

Links to other sites

Terry's Steam Cleaning’s website provides links to other sites for you to access. Such an example is our social networking sites. You should be aware that these other sites aren’t subject to our privacy standards and procedures. You will need to consult such affiliates directly to ascertain their privacy standards.

Changes to our privacy policy

The information above relates to our current privacy policy. From time to time, we may vary this policy for any reason. We will publish any changes on our website www.terryssteamcleaning.com.au. This privacy policy was last amended in July 2024.

Complaints resolution

Terry's Steam Cleaning has in place a complaints resolution process. Details of this process are contained in our credit guide – a copy of which was provided to you when we first made contact with you, or you with us.

If you have any concerns regarding how we have dealt with your privacy please call us on (07) 3878 6000 or write to us at 16 Tucker Street, Chapel Hill QLD 4069.

Contacting us to discuss our privacy policy

If you seek further information regarding our privacy policy or have any other concerns about your privacy, please contact our privacy officer by:

Writing to us at: 16 Tucker StreetChapel Hill QLD 4069

or call us on: (07) 3878 6000

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